Consumer advocacy and assistance services

CHOICE

The leading consumer advocacy group in Australia.

Consumer Action Law Centre

A campaign-focused consumer advocacy organisation which provides legal advice, financial counselling, and policy advice on behalf of vulnerable and disadvantaged consumers across Victoria.

Demand a Refund is an online tool to help you complain, demand your money back, and tell insurers and warranty companies to stop selling ‘add ons’ you don’t need. For more information go to DemandARefund.com.

Consumer Credit Law Centre

The Consumer Credit Law Centre of South Australia (CCLCSA) is the first of its kind in South Australia and focuses on helping people to resolve consumer credit problems including debt, hardship, credit law issues involving disputes with creditors, bankruptcy, mortgage stress, inability to negotiate payment plans and conduct by creditors.

Consumer Credit Legal Service (WA)

As a not-for-profit charitable organization, Consumer Credit Legal Service (WA) Inc. provides legal advice and representation to WA consumers, in credit, banking and finance sectors.

Consumer Law Centre

The CLC is a non-profit government-funded community legal centre that provides ACT clients with free legal advice and representation in the areas of consumer credit (mortgages, credit cards and personal loans), debt recovery, banking, simple contracts, general fair trading and consumer protection.

Financial Rights Legal Centre

A community legal centre in NSW which specialises in financial services and offers advice and advocacy for consumers in financial stress. 

National Tax Clinics

The National Tax Clinic program is an independent, Australian Government-funded initiative that provides free tax advice and support to eligible taxpayers facing financial, social or personal challenges.

Tax clinics operate across Australia. Support is provided by university and TAFE students, under the guidance of qualified tax professionals.

UNSW Tax & Business Advisory Clinic

UNSW Tax & Business Advisory Clinic provides free, independent and confidential tax advice and business support, by appointment only. They have outreach locations across Sydney and also offer phone appointments depending on your circumstances and location.